Help centre
Frequently asked questions
How do I place an order?
Choose a product, pick your size or colour, and tap Add to Cart. Then open your cart, enter your delivery address, choose doorstep delivery or a pickup station, and pay.
Which payment methods do you accept?
You can pay by debit or credit card, or by bank transfer to a one-time account number shown at checkout. Customers outside Lagos and Abuja can also choose Pay on Delivery.
How does Pay on Delivery work?
Outside Lagos and Abuja, you pay a ₦7,000 commitment fee at checkout. The remaining balance is paid to the courier when your order arrives.
How much is delivery?
Doorstep delivery fees depend on your state and are shown at checkout before you pay. Collecting from one of our pickup stations is free.
Do you deliver everywhere in Nigeria?
Yes. We deliver to every state, either to your doorstep or to a pickup station near you.
How can I track my order?
Sign in and open My Orders. Each order shows its progress: Paid, Processing, Shipped and Delivered.
Are your products original?
Yes. Every shoe, handbag and watch is checked for quality and craftsmanship before it is sent to you.
How do I choose the right size?
Each product page lists its available sizes. If you are unsure, message us on chat or WhatsApp before ordering and we will help.
Can I return or exchange an item?
Please contact us through live chat, WhatsApp or email as soon as your order arrives and we will guide you.
Is my payment information safe?
Yes. Payments are handled securely by Paystack. We never see or store your card details.
Still need help? Use the chat button, or continue shopping.